Sequentur is a leading provider of managed IT services, dedicated to helping businesses optimize their technology infrastructure, enhance productivity, and ensure security. Our team of experts is committed to delivering tailored solutions that meet the unique needs of our clients in the Tampa and surrounding area. We are passionate about technology and strive to build lasting partnerships through outstanding service and innovative solutions.

Job Overview: 

We are seeking a dynamic, outgoing, motivated, and results-driven Business Development Representative to join our growing team. The ideal candidate enjoys engaging in meaningful conversations, building relationships and is comfortable meeting face-to-face with business and IT leaders, attending networking events, and representing our organization at business functions.  You will be responsible for identifying and securing new business opportunities in the Managed IT services and security services sector while maintaining and nurturing existing client relationships. This role requires a deep understanding of IT solutions, strong communication skills, and a desire to drive business growth.  A willingness to travel within the Tampa and surrounding area and a passion for connecting with people are key to succeeding in this role. 

Key Responsibilities:

• Identify and pursue new business opportunities in the managed IT services market within the DMV.
• Build and maintain strong relationships with clients, understanding their IT needs and providing tailored solutions.
• Conduct market research to identify potential clients and industry trends.
• Develop and deliver compelling sales presentations to prospective clients.
• Collaborate with the technical team to design customized managed IT service packages for clients.
• Negotiate contracts and pricing agreements to secure profitable deals.
• Meet and exceed sales targets and KPIs consistently.
• Stay informed about industry developments, emerging technologies, and competitive landscape.
• Provide ongoing support to clients, ensuring satisfaction with services and addressing any concerns.
• Attend networking events, trade shows, and industry conferences to promote our services and expand the company’s presence in the market.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 3+ years of sales experience in the IT services or technology sector, with a focus on managed services preferred.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of IT solutions including cloud services, cybersecurity, networking, and IT support.
• Exceptional communication, presentation, and negotiation skills. 
• Ability to build rapport with clients and work collaboratively with cross-functional teams.
• Self-motivated, driven, and able to thrive in a fast-paced environment.
• Familiarity with CRM software and sales analytics tools, ConnectWise and HubSpot a plus.
• Willingness to travel within the Tampa and surrounding area.

What We Offer:

• $55k base salary plus commission. Excellent commission potential and plenty of room for growth.
• Comprehensive benefits package including health, dental, and retirement plan.
• Supportive and dynamic work environment with a focus on teamwork and collaboration.
• Opportunities for career advancement within a growing organization.

Sequentur is an equal opportunity employer. Pre-employment background and drug screen is required.  

If you are passionate about people, technology, have a knack for sales, and want to be part of a forward-thinking company, we would love to hear from you!

Minimum 3 years proven experience working in a helpdesk environment and in person at client sites providing Tier 2+ helpdesk support.  Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP) environment. Advanced knowledge and trouble shooting skills. The ideal candidate has strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms with a keen business sense and exceptional customer service/client-facing skills, for mid-level commercial clients. Must be able to work well and quickly, individually and as a team, to solve client issues. Excellent initiative, customer service and communication skills.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients.  Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution.  This position requires onsite technical support as client needs arise and candidate must be able to commute as scheduled and in emergencies. 

The Helpdesk Support Engineer should have strong experience providing technical support within Microsoft Azure, SharePoint, Teams, and Office 365.  Including technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support. Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles. Properly escalate support requests to local team and/or service board that are out of scope or capability.

The Helpdesk Support Engineer will provide prompt after-hours support as part of the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events. The Helpdesk Support Engineer will be required to create, update, and maintain written documentation, key network and asset information securely and confidentially.

The Helpdesk Support Engineer will utilize ConnectWise RSM/PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Must be able to pass a pre-employment drug screen and background check.

Technical Skills: Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice.

Bachelor's degree and/or Microsoft certifications.

Benefits:

• Medical/Dental/Vision Insurance
• Life insurance
• Paid time off (PTO)
• Retirement plan

Salary from $60k annually, commensurate with experience.

Minimum 3 years proven experience working in a helpdesk environment and in person at client sites providing Tier 2+ helpdesk support.  Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP) environment. Advanced knowledge and trouble shooting skills. The ideal candidate has strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms with a keen business sense and exceptional customer service/client-facing skills, for mid-level commercial clients. Must be able to work well and quickly, individually and as a team, to solve client issues. Excellent initiative, customer service and communication skills.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients.  Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution.  This position requires onsite technical support as client needs arise and candidate must be able to commute as scheduled and in emergencies. 

The Helpdesk Support Engineer should have strong experience providing technical support within Microsoft Azure, SharePoint, Teams, and Office 365.  Including technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support. Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles. Properly escalate support requests to local team and/or service board that are out of scope or capability.

The Helpdesk Support Engineer will provide prompt after-hours support as part of the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events. The Helpdesk Support Engineer will be required to create, update, and maintain written documentation, key network and asset information securely and confidentially.

The Helpdesk Support Engineer will utilize ConnectWise RSM/PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Must be able to pass a pre-employment drug screen and background check.

Technical Skills: Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice.

Bachelor's degree and/or Microsoft certifications.

Benefits:

• Medical/Dental/Vision Insurance
• Life insurance
• Paid time off (PTO)
• Retirement plan

Salary from $60k annually, commensurate with experience.

Minimum 3 years proven experience working in a helpdesk environment and in person at client sites providing Tier 2+ helpdesk support.  Must be comfortable in a highly visible, fast-paced, multi-client, Managed IT Services Provider (MSP) environment. Advanced knowledge and trouble shooting skills. The ideal candidate has strong hands-on technical experience across Microsoft Azure/SharePoint/Teams/Office 365 platforms with a keen business sense and exceptional customer service/client-facing skills, for mid-level commercial clients. Must be able to work well and quickly, individually and as a team, to solve client issues. Excellent initiative, customer service and communication skills.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients.  Serve as a trusted advisor to clients and react promptly to support requests with rapid resolution.  This position requires onsite technical support as client needs arise and candidate must be able to commute as scheduled and in emergencies. 

The Helpdesk Support Engineer should have strong experience providing technical support within Microsoft Azure, SharePoint, Teams, and Office 365.  Including technical support for desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support. Resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience as well as manufacturer knowledge bases, documented fixes, and other technical articles. Properly escalate support requests to local team and/or service board that are out of scope or capability.

The Helpdesk Support Engineer will provide prompt after-hours support as part of the helpdesk on-call team, client emergencies involving hardware failure, outages, and other business critical events. The Helpdesk Support Engineer will be required to create, update, and maintain written documentation, key network and asset information securely and confidentially.

The Helpdesk Support Engineer will utilize ConnectWise RSM/PSA tool to create and update service tickets documenting all correspondence, work performed, referenced resources, and resolution procedures.

Must be able to pass a pre-employment drug screen and background check.

Technical Skills: Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V. Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice.

Bachelor's degree and/or Microsoft certifications.

Benefits:

• Medical/Dental/Vision Insurance
• Life insurance
• Paid time off (PTO)
• Retirement plan

Salary from $65k annually, commensurate with experience.